Whiteoaks Services
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Health Care and Therapeutic Services
Medical care is provided by a General Practitioner of the resident’s own choice from one of the three local health centres, all of whom Whiteoaks has an excellent rapport with.
The District Nurses, Community Psychiatric Nurses, Occupational Therapists, Physiotherapists and all other health and remedial agencies, visit Whiteoaks and can provide their services to the residents within the Home.
A range of visiting professionals add to the services and facilities that Whiteoaks offers. Our Home’s hairdresser visits every Wednesday, and the Chiropodist visits every four to six weeks.
In addition the Home offers a visiting beautician and optician. The Home also offers on site laundry service, which is included in the cost of the accommodation.
Your Care Plan
Care is a state in which something does matter;
it is the source of human tenderness
Rollo May
The individual service user’s care plan provides the basis on which Whiteoaks care service is provided and includes a description of their preferred daily routine, their likes and dislikes in relation to food, any specific dietary requirements and similar matters known within the home as their care plan. It also includes their preferences in respect of how they like to be addressed and what dignity, respect and privacy means to them in terms of daily behaviour and actions.
Whiteoaks believes that it is particularly important to be aware of and document personal care activities that staff are expected to carry out. The care plan also contains a risk assessment and any risk management plan needed. It includes details of their General Practitioner, community nursing or other therapeutic activities provided, or that the service user commissions themselves.
Also included in the care plan are details of residents’ social interests and activities and how these are met such as any arrangements to attend religious services or their choice of contact with family, friends and representatives.
Care Plan Details
Their Person Centred Care Plan details all the other information such as:
- Pre-Admission Assessment
- Property List
- Home Facilities Form
- Consent Forms
- Declarations
- Past Medical History
- DNACPR Form
- Hospital Admissions Form
- Risk Assessments
At least once a month we review each service user’s care plan, setting out whatever changes have occurred and need to occur in the future. From time to time, further assessments of elements of the service user’s needs are required to ensure that the care we are providing is relevant to helping the service user achieve their full potential.
Every service user has access to their care plan and is encouraged to participate as fully as possible in the care planning process.
The care plan also includes any set out objectives and how we can hope to achieve those objectives inclusive of the appropriate risk assessments. The Care Plan is made up of two parts:
- Daily Care Plan
- Person Centered Care Plan
The daily care plan details is completed three times daily at the end of each shift detailing how the service user has been through the shift and what has taken place for example, what they ate, whether had visitors, went out, had appointments, slept well etc and details the following:
- Personal Details
- Important Contacts
- Needs and Preferences
- Sleeping Assessment
- Personal Risk Assessment
- Care Requirements
- Appointments and Visits
- Hairdressing and Chiropody
- Bowel Chart
- Bath and Behaviour Charts
- Bruise and Wound Chart
- Blood Sugar Level Chart
- Daily Recordings
Quality Assurance
Quality is not an act, it is a habit
Aristotle
The staff and management at Whiteoaks are committed to maintaining and improving the quality of service that our Service users receive. We have a comprehensive Policies and Procedures manual which is reviewed and regularly updated as and when needed. All of our Policies are included in this including our Complaints Procedure.
An important part of our approach to quality assurance is obtaining the views and opinions of our stakeholders. Some of our most important stakeholders include:
- Our Service Users
- Our staff
- Our Service user’s relatives and representatives
- Health professionals such as G.P’s and District Nurses
- All of our visiting professional such as the hairdresser and chiropodist
There are many ways to how we obtain the views of our stakeholders. We are always open to any comments or suggestions by the above mentioned Stakeholders and take these into serious consideration. We send out satisfaction questionnaires annually to the above mentioned groups which we always take most seriously the comments which are included.
We hold a monthly staff meeting which all members of staff are expected to attend and in which we all work together to problem solve and improve our home. We also hold quarterly Service user meetings with management only, in which all of our Service users can make suggestions or comments, criticisms and have any questions answered.
We at Whiteoaks take the safety of our Service user, Staff and all of our visiting Stakeholders very seriously and any way in which we can help to safeguard them is of the utmost importance. It is for this reason that we have taken the liberty of installing audio and visual C.C.T.V in some of our communal areas.
As it will be in communal areas only not in any bedrooms and it will not infringe on any of our Service users dignity or privacy. We will however be asking that all visiting professionals carry out their appointments with Service users in their own rooms and the Care assistants here will aid you with this.
We also send monthly notices or letters to service users’ family and next of kins to inform them of issues and events taking place in the Home.
We thank you for your co-operation in this matter and implore you to get in touch with the management if you have any concerns.
Concerns, Complaints and Protection
If you like what we do tell others, if you don’t like what we do, tell us
Whiteoaks Rest Home
The staff and management here at Whiteoaks aim to listen and act on the views and concerns of our Stakeholders. We encourage discussion and action on issues raised before they develop into problems and formal complaints.
We always aim to continually improve our Home. As much as we appreciate any comments to help us to improve the life of our Service users we always welcome positive comments as well and pride ourselves on the many compliments we have received over the years.
Our strict Complaints procedure is inside every service user guide kept in every room as well as a framed copy in the lobby.
During recruitment all staff are vetted against the necessary Disclosure Barring Service and Protection Of Vulnerable Adults checks.
All of the staff here at Whiteoaks have annual training in every area of care this includes training in Safeguarding Vulnerable Adults.
Whiteoaks has strict Whistleblowing, Abuse, Aggression and bullying policies in place. Please see our ‘Policies and Procedures’ file.
The management and staff here at Whiteoaks vow to protect Service users’ legal rights and we operate a zero tolerance policy on abuse and bullying.
Services & Facilities
Below are a list of the services and facilities offered here at Whiteoaks Rest Home.
